Contacting NHS Test and Trace
Contacting NHS Test and Trace on 119 for issues and queries about the supply, ordering and delivery of test kits for all settings that are part of the education rapid testing programme
Please contact NHS Test and Trace on 119 for any issues or queries about the supply, ordering or delivery of test kits. The helpline is open 7:00am to 11:00pm, Monday to Sunday. Please note that the DfE COVID-19 helpline will no longer be able to respond to queries about test kit supply and logistics.
For all other enquiries about the rapid testing programme in education, please continue to contact the DfE COVID-19 helpline on 0800 046 8687. The helpline is open 8:00am to 6:00pm, Monday to Friday and 10:00am to 6:00pm on Saturdays and Sundays.